Terms of Service

You must provide accurate account information and keep credentials secure. You are responsible for:

• Activity under your accounts and workspaces
• Inviting only authorized users and setting appropriate roles
• Configuring monitors, pages, and notifications in line with your policies

We may suspend or restrict access if we reasonably believe an account is compromised, abusive, or in violation of these terms.

You may not use Statuslab to:

• Violate law or third-party rights
• Probe, attack, or overload systems you are not authorized to test
• Interfere with the Service or other customers
• Attempt to bypass plan limits, security controls, or billing
• Resell or redistribute the Service except as we expressly allow

Monitoring targets should be systems you own or are authorized to check. Status pages and subscriber messaging must not be misleading about service health.

You retain ownership of configuration, incident text, branding, and other content you submit (“Customer Content”). You grant us a limited license to host, process, and display Customer Content solely to provide and support the Service. You represent that you have the rights needed to use Customer Content with Statuslab, including any personal data of status page subscribers you add.

Paid plans, free tiers, and trials are described in the product and on our Pricing page. Fees are charged as configured for your workspace (for example monthly or yearly). Limits on monitors, seats, pages, and related entitlements apply as published for your plan. Unless a separate order says otherwise, fees are non-refundable except where required by law. We may change prices or plan packaging with notice for renewals.

The Service may integrate with third-party tools (for example payment processors, notification channels, or identity providers). Those services are governed by their own terms. We are not responsible for third-party outages or policies outside our control.

We aim to keep Statuslab reliable, but the Service is provided on an “as available” basis unless a separate SLA applies. We may modify, suspend, or discontinue features with reasonable notice when practical. We may perform maintenance that temporarily affects availability.

Statuslab, including software, branding, and documentation, remains our property or that of our licensors. These terms do not grant you rights beyond using the Service as permitted. Feedback you provide may be used to improve the product without obligation to you.

Each party may receive non-public information from the other. Recipient will use that information only for purposes related to the Service and protect it with reasonable care, except for information that is public, independently developed, or required to be disclosed by law.

Except as expressly stated in a signed agreement, the Service is provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that monitoring will detect every failure or that status pages will be uninterrupted.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our aggregate liability arising out of these terms or the Service is limited to the fees you paid us for the Service in the twelve months before the claim (or one hundred USD if you are on a free plan), except where liability cannot be limited by law.

You may stop using Statuslab and request account closure. We may terminate or suspend access for material breach, non-payment, or risk to the Service. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including ownership, confidentiality, disclaimers, and liability limits) will survive.

Our handling of personal data is described in the Privacy Policy. Enterprise customers may execute a DPA for additional data-processing terms.

Unless a signed agreement says otherwise, these terms are governed by the laws applicable to our principal place of business, without regard to conflict-of-law rules. Courts in that jurisdiction will have exclusive venue, except where mandatory consumer protections require otherwise.

We may update these terms as the product evolves. We will revise the “Last updated” date and, for material changes, provide notice through the product or email when appropriate. Continued use after the effective date constitutes acceptance of the updated terms.

Questions about these terms can be raised through your Statuslab account team or the contact path shared during onboarding. For security issues, see Security.