Incidents & alerts
Turn signals into a clear timeline—so response is fast and communication stays honest.
When monitors flip unhealthy, open an incident, post updates as you learn more, and resolve when service is restored. Your status page can reflect the same story for external audiences.
Why structured incidents matter
- Everyone reads the same timeline—support, engineering, and leadership.
- Customers see progress instead of silence, which reduces duplicate tickets and churn risk.
- Post-incident, the record is there for retros and process improvements.
Notifications
Pair incidents with the notification channels your organization already uses so the right people are paged without noisy broadcast spam.